Customer Care Center
RETURNS OR EXCHANGES
American Scientific Resources Inc. unconditionally guarantees its products. If you are not completely satisfied with your purchase, you may return it to us within 30 days of receipt for a prompt exchange or refund.
ASR Customer Service Contact Info:
Phone: 847-386-1384 x. 101
E-mail: orders@americansci.comRETURN POLICY
All items bust be returned in their original package within 30 days of receipt. Returned Merchandise not received in the original packaging and in resale condition will be subject to a 25% refund deduction. Returned merchandise must be received at the warehouse before a refund can be issued. Return postage and original express delivery charges are not refundable. In order to expedite the refund, you may call 847-386-1384 x. 101.
Returns should be sent to:
American Scientific Resources Inc.
9929 E. Washington Unit C
Chagrin Falls Ohio 44023
THERMOFOCUS, Model 01500
ASR no longer carries the Thermofocus, model 01500. All inquiries, exchanges or returns are to be directed to the manufacturer, Tecnimed.
Tecnimed Contact Info:
Tecnimed Srl
P.Le Cocchi 12
Vedano Olona - Varese Italy
www.tecnimed.it
E-mail: info@tecnimed.eu
Phone: +39 0332 402350KIDZ-MED® PORTABLE NEBULIZER
ASR no longer carries the Kidz-Med Portable Nebulizer. For replacement parts, including batteries, please contact Nick Quear at nlq@americansci.com. For defective merchandise returns, please follow the return policy and warranty instructions.
KIDZ-MED®, VERATEMP®, DISINTEGRATOR™ OR MEBBY PRODUCTS
For all other ASR products including VeraTemp®, Disintegrator™ or Kidz-Med® products including the pacifier medicine dispenser, whistle watch, scaldsafe, wee target, mommy recorder and Dr. Bip DVD's, please follow the return policy or warranty instructions.
CUSTOMER SERVICE
We strongly suggest following up with our customer service department 2-3 weeks after any returns are shipped in order to ensure that the package has been received. Our customer service number is 847-386-1384 x. 101, and representatives are available from 9am until 5pm EST Monday through Friday. Or, you may email us at orders@americansci.com.
ASR WARRANTY
DEFECTIVE MERCHANDISE
American Scientific Resources Inc. warrants all products against defects in workmanship and materials for a period of one-year date of original retail sales. Defective merchandise will be repaired or replaced, free of charge (excluding return postage), promptly upon receipt in our warehouse. Defective merchandise should be accompanied by evidence of original date of retail sale.